Elephant Hook

We use the most cost effective method to get your purchase to you, which is based on the weight and value of products. For lighter goods we use Royal Mail Recorded Delivery or Hermes Courier and for larger and heavier items, we use Interlink Next day courier service. All deliveries require a signature. Please allow 3 - 5 days for delivery. All orders received are processed and dispatched the same day or next day if after 1.00p.m Overseas Deliveries. We can send many of our products internationally, please call or email for a quote. If delivery is possible, payment for the delivery cost will need to be taken over the phone. Non Mainland Deliveries Please call or email us for a quote Please note that some addresses like the Channel Islands, Isle of Wight, Isle of Man, Ireland, Scottish Highlands may take slightly longer to deliver and are not available for Next Day Delivery

If you are not completely satisified with your purchase, you may return it in its original condition and packaging within 7 days of receipt of the item for a full refund or exchange. Simply call or email for instructions. Once the item has been received and checked, a full refund will be made within 7 days. Unfortunately, we cannot refund postage costs if you change your mind, this must be met by yourself. We cannot accept responsibility for goods lost in transit, therefore we encourage you to send all returns via insured mail for protection against loss or damage and obtain proof of posting.