Terms & Conditions
Our Terms & Conditions refer to the following items:
Shipping & Delivery
We use the most cost effective method to get your purchase to you, which is based on the weight and value of products. For lighter goods we use Royal Mail Recorded Delivery or Hermes Courier and for larger and heavier items, we use Interlink Next day courier service. All deliveries require a signature. Please allow 3 - 5 days for delivery. All orders received are processed and dispatched the same day or next day if after 1.00p.m Overseas Deliveries. We can send many of our products internationally, please call or email for a quote. If delivery is possible, payment for the delivery cost will need to be taken over the phone. Non Mainland Deliveries Please call or email us for a quote Please note that some addresses like the Channel Islands, Isle of Wight, Isle of Man, Ireland, Scottish Highlands may take slightly longer to deliver and are not available for Next Day Delivery
Privacy & Security
To place an order with us at any time , simply select your item(s) and click on the 'Add to Cart' option. Your order will then appear in your cart, where you will have the option to add or remove items. Once you are satisfied with your order, simply click on the 'Proceed to checkout' button.
On the 'Checkout' page you will be asked whether you wish to checkout as a 'Guest', 'Register' or login as a 'Registerd User'. Please follow the step-by-step guide to completing your delivery details and any special requirements before proceeding to pay.
At the final stage, stage 6, you will be able to see an order summary at which point you will also be asked to agree to our Terms and Conditions. If you do not agree to our Terms and Conditions, you will not be able to proceed with your order.
You will receive an email to acknowledge your order and payment.
Back Orders: Occasionally, due to high demand, some of our products may be out of stock for a period of time. In the case of a backorder, you will be notified immediately by email. All back-orders will be shipped promptly unless the order has been cancelled. In order to cancel an order, please send us an email or phone us requesting cancellation, quoting your name and invoice no.
Payment, Pricing & Promotions
All payments are in GB Sterling £ only
By Web: Payment is made using PayPal™ online secure payment system where we accept most major credit and debit cards as well as by PayPal™ account.
By Phone: If you prefer to give your card details over the phone, you can do so by calling us during normal office hours.
Please note we do not accept payment by American Express for telephone orders.
By Post: If you prefer to pay by cheque, please phone to place your order and make cheques payable to 'Little Ragamuffin Ltd' (United Kingdom cheques only) Upon receiving you cheque, please allow 5 working days for your cheque to clear. Once payment has cleared, your order will be processed and your goods dispatched. All credit and debit card transactions are subject to validation checks and authorization by the card provider. All prices on this website are shown in pounds Sterling. We accept payment in pounds sterling only. Any subsequent delivery charges will be shown separately
Updating Account Information (registered users) and Viewing Orders
If you wish to become a registered customer, simply click the 'Log In' option in the top quick menu bar which will take you to the next screen. There, you will see the option to create an account, please click this and you will then be able to enter all your personal information into the fields provided. Once you are satisfied with all the information entered, click submit. Now, you will be able to see your Dashboard page, which holds all your information. Should you wish to update any of this information, click on the 'Edit' buttons provided, and change or amend any of the details.
As registered customer you will able to update your account information, view recent orders, maintain a wish list, repeat orders as well as add delivery addresses.
Returns & Replacements
If you are not completely satisified with your purchase, you may return it in its original condition and packaging within 7 days of receipt of the item for a full refund or exchange. Simply call or email for instructions. Once the item has been received and checked, a full refund will be made within 7 days. Unfortunately, we cannot refund postage costs if you change your mind, this must be met by yourself. We cannot accept responsibility for goods lost in transit, therefore we encourage you to send all returns via insured mail for protection against loss or damage and obtain proof of posting.
Our returns address is: Little Ragamuffin Ltd., 92 Spring Road, Kempston, Beds, MK42 8LR
Faulty or Damaged Goods For any damaged, faulty or incorrect goods, please notify us by phone or email within 2 days of delivery and we will either refund you in full or we will try to replace the item for you - only after you have returned the item to us. We shall provide refunds within 7 days of us receiving the damaged, faulty or incorrect product. Any additional postage costs will be refunded by us.
Little Ragmuffin Ltd., 1st January 2018
Registered in England and Wales: 8138212